Butler Pet Care Dog Boarding
Terms & Conditions

DOG BOARDING TERMS AND CONDITIONS

All bookings, either confirmed or pending are subject to Butler Pet Care Terms and Conditions.

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Submission of a Booking Form constitutes acceptance of these terms and your continued use of our services confirms your acceptance of the terms in force each time you use Butler Pet Care.

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The Terms and Conditions set out an agreement between ‘you’ the owner and Butler Pet Care ‘the carer’.

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Your Booking:

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Bookings are not confirmed until a £50 non-refundable/non-transferable deposit has been paid which is due at confirmation of availability.

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Full payment of balance due on arrival. Butler Pet Care reserves the right to deny board if full payment has not been received.

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All dogs must be up to date with their vaccinations, worming, tick and flea treatments. You must provide us with the vaccination booklet at the start of each board. You further agree to deliver your dog in a clean condition.

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The minimum stay is 2 nights at the overnight rate.

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All dogs must go through a trial night prior to being able to book any further nights. Butler Pet Care reserve the right to refuse any future accommodation of your dog is deemed unsuitable.

In the event of any emergency and we are unable to proceed with the board we will endeavour to transfer the board to another provider. We reserve the right at our discretion to cancel the booking and refund your deposit without any liability to Butler Pet Care.

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If you collect your dog before the confirmed end date of the board you will not receive a refund.

Though we endeavour to only have one household’s dog(s) with Butler Pet Care at any one time, there may be times when another client is late and/or early with their own pick up and drop off. If this happens, you will be asked for explicit permission for your dog to interact with another household dog. If you do not want this, we will create separation between the dogs which will affect open access to the gated garden. If this is not acceptable, you may choose to not board with us and receive a maximum 50% refund.

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Butler Pet Care is not subject to Distance Selling Regulations. By paying your deposit you are confirming your booking and therefore entering a legal contract with Butler Pet Care subject to these Terms and Conditions.

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Your Dog Details

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You agree to provide full, honest and detailed information in the Booking Form about your dog/s and agree to our terms and conditions.

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You confirm that your dog has a working microchip.

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During your continued use of Butler Pet Care services you agree to keep us informed of any changes to your dog/s Booking Form. Failure on your part to disclose any matter whether material fact or not, which in our view might render your dog unsuitable for boarding with the carer or to use this home boarding service will amount to breach of conditions and termination of your dog’s stay without refund.

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We are unable to accept dogs with aggression problems towards other dogs or people and subject to the terms of the Dangerous Dogs Act 1991.

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We are happy to accept bookings for un-spayed bitches, however if you believe your dog is due in season during her board you must inform us. Please be aware that we will make every effort to protect your un-spayed bitch from unwanted male attention, but cannot be held responsible for any accidents that may occur and may result in an unwanted pregnancy.

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You confirm your dog is non-aggressive. Should it show aggressive tendencies towards the dog carer or their family, you accept that he/she will be placed in a dog boarding kennel until your return and that this will be subject to a transfer charge of £50.00 which will be payable by yourself upon your return. There will be no refund of the boarding fees you have paid to Butler Pet Care and any additional fees charged by the kennels will be payable by you.

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You have disclosed any known dangers associated with your dog.

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You confirm that you agree should your dog’s behaviour become uncontrollable, destructive or unreasonable, you accept that he/she will be placed in a dog boarding kennel until your return and that this will be subject to a transfer charge of £50.00 which will be payable by yourself upon your return. There will be no refund of the boarding fees you have paid to Butler Pet Care and any additional fees charged by the kennels will be payable by you. In addition, you agree to pay the cost of any damage caused by your dog to the carer’s home.

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If you prefer/agree to your dog being exercised off lead, please note the booking form accordingly. In doing so you accept responsibility for third party liability. The carer will decide if they are comfortable to walk your dog off lead and reserve the right not to if they deem your dog unsuitable.

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Butler Pet Care will care for your dog as you would, and whilst we will make every effort to ensure your dog/s is cared for to our usual high standards we cannot be liable for loss, injury or death either inside or outside of the carer’s home whilst in our care.

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Butler Pet Care expect total honesty regarding your dog’s behaviour before your dog’s stay.
Your dog is expected to be under control at all times, trained and not over boisterous in the home. You confirm that you are the legal owner of your dog.

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You confirm that your dog has not been ill with any contagious disease or condition within the past 30 days and that your dog has received all the necessary vaccinations.

You understand that under no circumstances will Butler Pet Care be liable for consequential damages or damages beyond the replacement value of your dog.

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Veterinary Details

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Butler Pet Care will use all care to ensure the happiness, safety and welfare of your dog/s. If however your dog becomes unwell or has an accident during his board we will take him to a Veterinary Surgery. You agree for Butler Pet Care, your carer and advice from a qualified veterinary surgeon to make any decisions regarding your dog’s health/welfare, providing it is acting in the best interest of your dog.

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An emergency contact number for you or someone to make these decisions on your behalf will be required. You agree to be responsible for payment of veterinary fees incurred upon your return.

We do recommend that your dog is insured against sickness, accident, injury and third party liability prior to the start of the board. The booking form gives the carer authorisation to take your dog/s to the Vet’s if necessary, whilst also confirming you will either reimburse Butler Pet Care any fees or pay the Veterinary Surgery directly, which-ever applies.

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You agree that if your dog attacks, or is involved in a fight with, another dog (and/or person) causing injury to that dog (and /or person), you will be responsible for any losses incurred as a result including, but not limited to, payment of veterinary fees in respect of injuries to another animal caused by your dog. We recommend but do not insist that your dog be insured against sickness, accident, or injury and for third party liability prior to boarding.

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The client is responsible for any veterinary bills, no matter how they are incurred whilst the pets are in the care of Butler Pet Care.

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Damage to the Carer’s own property

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Your dog must not be known to chew, scratch or destroy furniture or house fittings under normal circumstances. Should your dog’s behaviour become uncontrollable, destructive or unreasonable, you accept that he/she could be placed in a dog boarding kennel at your own expense until your return and will be subject to a £50.00 transfer charge.

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Any damages caused by your dog to your carer’s home or possessions other than reasonable wear and tear will be paid for by you directly to your dog’s carer on your return.

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Your Dog’s Holiday

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You agree that if in extreme cases a dog is found to be destructive, aggressive, agitated, stressed, completely unmanageable in the home or highly antisocial we may refuse to board your dog for the remainder of the stay. Butler Pet Care will have no option but to contact you or your emergency contact. Your emergency contact will be expected to provide alternative care or arrangements will be made to kennel your dog at your cost. Every effort will be made to avoid such an event by you providing an honest account of your dogs and by having the open and frank discussion at the visit.

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Re-positioning of the dog concerned in an alternative home, depending on the problem, may be a possibility however this is not guaranteed. Remember we at Butler Pet Care do not believe in kennelling but not all dogs are suitable for home boarding.

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You agree that your dog must be fully vaccinated before any stay and accept that Homeopathic treated dogs will not be permitted.

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All dogs must be treated for fleas and worms no more than two weeks prior to arrival at the carer’s home. In the event of flea infestation will treat your dog at your expense. You agree that flea infestation in a carer’s home is a very serious matter and must be avoided at all stays.

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In the event of this happening you may be additionally charged for household treatment and compensation for loss of earnings following an infestation.

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You agree to deliver your dog in a clean, groomed condition. Any dog requiring regular grooming should also be provided with appropriate grooming equipment.

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You agree to provide for your dog’s carer enough food for the entire duration of your dog’s stay, any treats allowed, your dog’s own bedding, any medication required, toys, lead and any other material requirements your dog requires or items which will help your dog to settle.

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If preferred, you may agree to a feeding plan provided by Butler Pet Care. We supply high quality food and will provide something as close as possible to your dogs normal diet, but Butler Pet Care accept no responsibilities for reaction or adverse affect to changing diet.

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If preferred, Butler Pet Care can supply bedding and toys. All will be agreed prior to the start of each board.

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You agree that that after 1 week following your stated return date you have not returned to collect your dog(s) and every attempt has been made to contact you and your emergency contact number without success then your dog(s) will be put up for re-homing.

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Butler Pet Care reserves the right at all times to refuse access to clients of our booking service if it is in the interest of  Butler Pet Care without liability, without cause, with or without prior notice.

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You agree that your dog will socialise with other dogs and you accept the risks involved and agree that Butler Pet Care are not liable for any illnesses or injuries resulting during your dog’s attendance.

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You recognise the risks associated with Butler Pet Care transporting your dog to and from the property, to a vet or on any other walks or days out and you expressively relinquish any and all claims against Butler Pet Care and representatives.

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Insurance

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Butler Pet Care is covered by business public liability insurance with care custody and control extension liability to animals. Insurance does not cover any costs that may be incurred, either veterinary or other as a result of sickness, accident or damage caused to or by any guest dog.

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It is essential that client’s take out their own veterinary insurance and leave policy details on record.